Are you looking for a unique and interesting opportunity; to do more each day; and work with an amazing team? Are you committed to practicing outstanding client centered care? Then maybe this is the opportunity for you!
The Booking Coordinator/Interpreter (BCI) plays a pivotal role in being an initial point of contact to assist the community in accessing interpreting and captioning services. Focusing on client-centered service delivery the position will ensure clients access the appropriate service to meet their needs. This position works with the public, clients, contractors and staff so the incumbent must work well as a member of a team; ability to communicate effectively; work in a fast-paced environment and have exceptional multi-tasking skills and attention to detail. The position will also have occasional interpreting assignments for internal and external appointments when freelance interpreters are unavailable for these assignments.
- Receives request for interpreting and captioning services (via email, text, Skype, FaceTime, telephone)
- Ensures all appointment information is accurate and complete
- Enters the request into a database; research and confirm relevant information
- Sends out booking request from the database to approved contractors
- Negotiates between client, provider and contractor for best match and fit
- Confirms assignments and finalize assignment details with all parties
- Resolves booking conflicts
- Keeps electronic files up to date
- Billing and invoice processing
- Educates others on the need for interpreting/captioning services to ensure inclusive and accessible environments
- On occasion provide interpreting services for assignments where no freelance interpreters are available
- Other duties that may be assigned
- Registered Sign Language Interpreter and current Member of WAVLI
- 5 years’ experience as a Community Interpreter and/or in a variety of settings preferred
- Completion of college/ vocational or technical training or equivalent combination of education, training, and experience.
- Successful completion of an ASL/English Interpreting Training Program
- 2 to 4 years related experience in an office environment
- Administration and/or operations experience
- Proficiency in computer software, databases, Excel and Office 365
- Proficiency with tech devices (computer, iPad, phones, laptops) and virtual platforms (MS Teams, Zoom etc.)
- Fluency in American Sign Language (ASL)
- Excellent organizational and analytical skills
- Exceptional attention to detail
- Strong ability to multi-task and meet deadlines
- Effective problem-solving skills
- Excellent English grammar and writing skills
- High degree of professionalism shown within all communication methods
- Works well in a collaborative environment with ability to work as part of a team or independently with minimum supervision
- Ability to communicate effectively with a wide range of people
- Capacity to learn new processes and retain information
- Applying the vision and mission of the organization to daily work in a professional and respectful approach
- Ability to manage sensitive and confidential situations
- Ability to thrive in a dynamic, multi-tasking environment while setting revolving priorities
- Knowledge of Deaf Culture is required; knowledge of hearing loss and its implications is strongly desired
- Deaf, DeafBlind, hard of hearing, LGBTQ2+ and IBPOC individuals are encouraged to apply
- Familiarity with interpreting best practices is required
- A criminal record check for working with vulnerable populations is a condition of employment
This is a .8 FTE (30 hours / week) permanent position with possible full time in the future; the position does require fully time coverage during co-worker holidays.
The position is based in our Victoria office, but remote work will be considered.
Applications are currently being accepted and interviews will begin the week of December 19th.
The competition will remain open until a successful candidate is found and only those short listed will be contacted.
Please submit resume with cover letter to:
Executive Director, Island Deaf and Hard of Hearing Centre
301 – 3960 Quadra Street, Victoria BC V8X 4A3
or e-mail: firstname.lastname@example.org