1.800.667.5448 idhhc@idhhc.ca 130 - 1555 McKenzie Avenue, Victoria BC

Our Team

The Island Deaf and Hard of Hearing Centre, the only non-profit agency of its kind on Vancouver Island, provides leadership, innovative solutions and services through engaging and educating communities, strengthening families, and fighting isolation.

Our staff includes audiologists, interpreters, sign language experts, speech-reading professionals and more. We work together to help bridge communication gaps, improve hearing health, and connect individuals with meaningful employment opportunities.

Victoria Office

Denise Robertson

Executive director

Denise is the Executive Director at IDHHC and moved to Victoria in 1992 to carry on her career in Community Development. As well as being an event management consultant, over the years she dedicated her energies to fundraising with non-profits that include local as well as national health care, education and conservation organizations. Denise has always placed high value on being part of a community and the opportunity to give back. Her work at IDHHC drives that passion of working with the staff team, volunteers and stakeholders to make a difference. When not at the office she makes time for reading, fishing, golfing and travelling.


Grace Cantle

Client care & operations Coordinator

Grace works as the Operations and Client Services Coordinator at IDHHC. Grace has worked in the nonprofit sector coordinating various education and health programs for the past 6 years. Grace has an educational background in geriatric and community nursing. Grace enjoys supporting the wide range of services IDHHC has to offer and is passionate about diversity and helping clients access services. When not at the office she enjoys biking, hiking, and learning about food sustainability.


Kristi Falconer


Kristi is IDHHC’s Communication Services Manager and Interpreting/Captioning Coordinator. For the past 25 years Kristi has worked as a Registered Sign Language Interpreter on Vancouver Island. She also coordinated Interpreting/Captioning services and worked as a Student Advisor at the University of Victoria for 12 years. Kristi enjoys connecting with the diverse range of clients that come in to the agency. She is passionate about creating barrier-free environments and empowering individuals. She is committed to social justice, equality, and has her own non-profit organization supporting children and families in Tanzania. She loves travelling, exploring and spending time outdoors.


Leslee Scott


Leslee is IDHHC’s Manager of Family & Community Services in the Victoria office. Throughout her career working with Deaf and hard of hearing individuals, Leslee has worked in different employment/rehabilitation & general counselling positions at the Canadian Hearing Society in Ontario and Western Institute for the Deaf and Hard of Hearing in Vancouver and Kelowna. She was also self-employed in Kelowna as a Vocational Rehabilitation Consultant with contracts throughout BC & Canada with different Ministries and with the Canadian Hard of Hearing Association (CHHA). She enjoys meeting with people who come to IDHHC seeking assistance and helping to connect them with resources in their communities. She is passionate about teaching people about hearing awareness, communication, accessibility, technology and self- advocacy. Through individuals, we can impact the community-at-large. Leslee enjoys walking, pilates/yoga, reading, travel, paint-nights, cooking and live theatre.

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Kim Dillon

EMployment case manager

Kim is IDHHC’s South Island WorkBC Employment Case Manager. She has been in the employment services field for twenty years, serving Job Seekers in the Capital Region as a Case Manager, Job Developer, Workshop Facilitator, and Customized Employment Developer. Kim is thrilled to be working with IDHHC again, after serving as a Hearing Loss Resource Assistant in 2014/2015. Kim enjoys helping Job Seekers clarify and reach their career goals. She is also passionate about empowering job seekers to feel valued in the workplace while helping employers understand the benefits of a diverse workforce. In her spare time, Kim enjoys hiking, stand up paddle boarding, baking, and gardening.  

Amanda Windle

outreach & client services coordinator

Amanda spent twenty years working as an educator, education assistant, and community support worker where she planned and implemented a variety of programs for people of diverse ages and abilities. She also spent six years in a private audiology setting where she provided clinic support, and administration services. Amanda is very excited to be in this role at IDHHC where she can build relationships with clients while supporting them in accessing the resources and tools available to them. During her time off, Amanda can be found exploring and photographing the many beaches and trails of Vancouver Island.


Susanne Harnden

Community outreach

Susanne works in the Family and Community service area as a Deaf Community Outreach Worker and ASL Instructor. With her Community Support Worker Certificate she has spent 25 years of her career working as a Support Worker in various roles. Susanne is passionate about providing ASL Instruction services to families with Deaf children and youth, and supporting Deaf adults in the community. She is dedicated to supporting and improving communication within families so that Deaf family members are included. She wants to see better access and inclusive environments in the greater community for Deaf and hard of hearing individuals going about their day-to-day lives. Susanne has been involved in SVIAD (South Vancouver Island of Association of the Deaf) for over 30 years in various roles such as President, Membership and now Secretary/Treasurer.


Edward Storzer


Edward is an audiologist at IDHHC. He earned his Master’s degree in Audiology at the University of British Columbia in 2002, where his published research focused on auditory processing in older adults. Before coming to IDHHC he spent 17 years in private practice with extensive experience in hearing aid technology and aural rehabilitation. He also provides hearing healthcare and in-service education at residences and care facilities for seniors. Edward is a clinical instructor for UBC Audiology students. He thrives on working with clients at IDHHC and in the community to improve lives through better hearing and communication, using the latest technologies in hearing assessment and hearing loss treatment. In his spare time, he enjoys hiking with his family, playing ball hockey and playing music with friends.


Nanaimo Office

Alex Walker


Alex is IDHHC’s longest serving employee having worked from both offices for a total of 25 years! Alex is the Manager of Family and Community Services in Nanaimo. Prior to joining IDHHC, Alex had worked at WIDHH in Employment Services, at Canadian Hearing Society in their CONNECT Counselling Services, as a Staffing Assistant/Interpreter with the Federal government, and for Carousel Theatre as an Interpreter for their mainstage productions. Alex holds a M.Ed in counselling, and is a Registered Sign Language Interpreter. Alex appreciates learning from and supporting the variety of individuals that come into IDHHC. She believes that the helping relationship is an experience of mutual learning, and that when individuals are valued and included, society as a whole benefits from their participation. Alex finds balance through the practice and discipline of yoga, through time spent in nature, and through valued relationships with friends and family.


Janet McDonald

Employment Services

Janet is IDHHC’s Employment Advisor in Nanaimo. She has enjoyed putting her Psychology degree, H.R. Diploma, Life Coaching and Career Development training to work in her 10+ year career in Employment Services and 12 years as a non-profit Executive Director. Janet values kindness and service to others, and therefore finds great satisfaction in helping people in her role at IDHHC. When she is not working at IDHHC as an Employment Counsellor, Janet keeps busy as a self-employed visual artist who enjoys bringing beauty into people’s lives in the form of paintings and fine art home décor.


Anna Bosa


Anna Bosa provides Administration and Hearing Health Services in Nanaimo’s IDHHC office supporting the mid-island region. She has previous experience with government agencies working in an administrative capacity. Anna feels a great sense of pride in helping out our clients, and is driven by a desire to help others. Outside the office Anna is recognized for her passion in filmmaking, her great love of cooking, and spending time with her active hockey family.


Stephanie Renaas


Stephanie is the Audiologist in our Nanaimo office. She earned her Master’s Degree in Audiology and Speech Sciences from UBC in 2016. Before joining IDHHC she spent four years in private practice focusing on hearing aid technology, community education, and aural rehabilitation. Born with a severe to profound congenital hearing loss, Stephanie understands the barriers of human connectedness that individuals face on a daily basis and is driven to do all she can to improve the quality of life for each client she works with using the latest technology and research available. Being a former IDHHC client herself, she is excited to give back to the agency in her role as an Audiologist.  She has spent many years volunteering as a role model for d/Deaf youth as well as working with families to improve their ASL skills.  In her spare time,  Stephanie loves being outside hiking, camping and gardening as well as spending as much time as she can horseback riding.