1.800.667.5448 idhhc@idhhc.ca 130 - 1555 McKenzie Avenue, Victoria BC

IDHHC Policies

IDHHC Bylaws

Read the Bylaws of the Island Deaf + Hard of Hearing Association.


IDHHC Privacy Policy


Island Deaf and Hard of Hearing Centre (IDHHC) is committed to protecting personal information about our clients, donors, employees and volunteers. Our goal is to maintain the highest quality of services and integrity in all of our dealings. To that end, we will only collect, store, use and disclose personal information as needed to:

a) Undertake activities including:-

– providing services to clients
– volunteer recruitment and referral
– training and workshops;

b) Establish and maintain relationships with our donors;
c) Establish, maintain or terminate relationships with our employees and volunteers;
d) Administer our society; or
e) Meet legal, regulatory or statutory requirements

We will inform the individual from whom personal information is being collected of our purposes and ensure such individuals have consented to our collection, use, storage or disclosure of the personal information for the purposes we have indicated.

When possible we will collect any required personal information directly from the individual to whom it pertains. We will not collect, use, store or disclose an individual’s personal information except in accordance with the law.


Personal information is any information about an identifiable individual. It includes information such as:

a) Name, age and gender
b) Home address and phone number
c) Marital status, nationality, ethnic origin and religion
d) Employment information
e) Information regarding income, health and personal preferences
f) Photographs
Personal information excludes business contact information such as: Title, business telephone and fax numbers, street and email addresses.

The 10 principles of IDHHC’s Privacy Policy are:

Further Questions:

If an individual has any further questions or concerns, please contact our Privacy Officer:

Denise Robertson
Island Deaf and Hard of Hearing Centre
#130 – 1555 McKenzie Avenue
Victoria BC V8N 1A4

Email: denise@idhhc.ca

Voice: 250.592.8144
Toll Free: 1.800.667.5448
Text Family & Community Program: 250.818.5738
Text Employment Program: 250.818.4331
Text Interpreting: 250.818.0479 Fax: 250.592.8199
TTY: 250.592.8147
Toll Free TTY: 1.877.667.5488


IDHHC’s Strategic Plan 2014-2019

Last Updated March 2017. Read It.